FAQ

1. If my payment failed will my price still hold?

Please contact us at (415) 762-0200 or write to us at support@plotnetprints.com

2. Why does the price differ for each edition?

We offer two types of prints:

Limited Editions are produced in a fixed, numbered run. As the edition sells through, the price increases — early buyers get the lowest price. Once all copies are sold, the edition is closed permanently.

Open Editions are available at a fixed price and can be ordered at any time for as long as they remain in our catalog.

Subscribe to our newsletter to stay informed about new releases.

3. How do I reserve an artwork's price?

This applies to Limited Edition prints only. Once you add a limited edition poster to your cart, we reserve it at that price point for 10 minutes. If that period expires we cannot guarantee the price or availability.

Open Edition prints are always available at a fixed price.

4. What does it mean that a poster is sold out?

'Sold Out' applies to Limited Edition prints only. It means all numbered copies of that edition have been purchased and it is no longer available for purchase.

Open Edition prints do not sell out. We may introduce a resale market for limited editions in the future.

5. I am a designer and I want to participate. What do I do?

If you are interested in submitting artwork, please follow the guidelines below. Artist submissions come frequently and we are not always able to respond. We thank you in advance.
Please contact us at support@plotnetprints.com
Name
Bio
Location
Website Link
5-10 images of your artwork
*Emails must be less than 1 MB.
*Information needs to be sent in one email. Multiple emails will not be reviewed.

6. Do you offer any discounts?

We do not discount our artwork. Limited Edition prints follow a sliding price scale — the price starts low and increases as the edition sells through, rewarding early buyers. Open Edition prints are offered at a fixed price throughout their availability.

7. Where do you get all of the artwork you offer?

We work directly with the designers, artists and/or their agents and estates. We are proud to say that all works come directly from the artists or photographers themselves.

8. Can I find the prints your sell anywhere else?

The posters are a selection of work that has been created by the designers in the past but was not revealed to the public, or work that was not commissioned by clients, for example, personal or unpublished projects.

9. Who owns the copyrights of a purchased artwork?

Copyright of the image for all limited edition prints and art prints remains the property of the designer. By purchasing prints from Plotnet, you acquire ownership of the physical print but not any intellectual property rights to reuse the images.

10. Will my purchase increase in value over time?

Art has, over many years, been known to hold its value or increase in value depending upon various factors. There are many examples of people who have bought a work of art and several years later find out that it is worth several times what they paid for it. We do not provide any guarantees regarding your artwork’s resale value.

11. Does my artwork come with a certificate of authenticity?

Limited Edition prints are accompanied by a signed certificate of authenticity carrying a unique number that matches the one on your poster. Certificates are sent separately from the artwork for security purposes.

Open Edition prints do not include a certificate of authenticity.

12. What is the printing method that you use?

We use the giclée printing technique.

Giclee is the name given to an extremely high-quality ink-jet printing process that produces beautiful art prints that last much longer than those produced using traditional printing techniques. Giclee printing has become the standard for quality used by art galleries and museums as the preferred method for reproducing artwork.

13. What type of paper do you use for your fine art prints?

Each poster is unique and is printed on the paper that complements the design the best. The description of the paper is mentioned with the design of the artwork on the web site.

14. How should I take care of my art?

We suggest that you display your art out of direct sunlight, in a moderate temperature, and away from water or damp environments. It is recommended that you do not unpack the art yourself. The highest possibility of damage occurs when one who is not familiar with art handling attempts to remove the artwork from its container. You should take it to your framer in the packaging in which it is received if at all possible. And, of course, we are available to help answer questions.

15. What forms of payment do you accept?

We accept all major credit cards as well as Apple Pay.

16. Are my personal details secure?

Yes. We are committed to protecting your privacy. Your information is used solely by Plotnet Prints and will never be sold or shared with third parties for marketing purposes. For full details please read our Privacy Policy.

17. Do you ship internationally?

Please refer to the shipping options during the checkout process to see if we ship to your country.

18. Can you frame my art before shipping it?

We currently do not provide framing. Our limited edition posters are unique works of art that deserve a prominent place in your interior. We recommend to contact your local framer to have your poster framed in a way that best fits your environment.

19. My order is a gift and I need it right away, can you help?

We have an expedited courier delivery among the shipping options. Please see the delivery times at checkout for each shipping method.

20. What type of packaging do you use?

Our custom made paper tubes are crafted from heavy-duty cardboard. Their thick, indestructible walls make them resistant to crushing, thus protecting your poster from damage.

21. How long will it take for my item to arrive?

You will be able to choose from several shipping options to accommodate you deadlines during the checkout process. Delivery estimates are shown for each of the shipping options and will depend on your location.

22. Where does artwork ship from?

Every piece is printed with precision on the finest machines, packaged carefully, and shipped from San Rafael, CA.

23. I have not received an order confirmation

If you placed an order with us and have not received your order confirmation, it may be because you entered the wrong email address when you placed the order.
Please contact us for assistance at support@plotnetprints.com

24. What do I do if the item arrives damaged?

If there is a problem with the item you purchased due to shipping, please notify us immediately of the situation. We will provide a prepaid label you can use to ship the artwork back. Once received we will send you a replacement artwork immediately and destroy the damaged copy, so you can be sure there is only one poster like yours.

25. Can I cancel an order before it ships and get a refund?

Yes, provided your order has not yet entered production. Please contact us as soon as possible at support@plotnetprints.com. Once an order is in production we are unable to cancel or issue a refund. Note that we cannot reserve your original price if you choose to reorder.

26. Can I return a poster if I am not satisfied?

Unfortunately we cannot accept returns for artwork that has already been produced. Each piece is printed to order specifically for you.